From time to time we recognise that you may still require support from our team of engineers. As long as you're a named support contact for your organisation you can to raise new support cases. For more information on support contacts, please visit the dedicated page by clicking the Raising Support Cases link in the footer of MyAccess portal.
Before raising a case, don't forget to check our knowledge base as we have many articles to help you. If you still need to raise a case, follow the steps below.
How to create a support case in MyAccess:
Log in to the MyAccess portal.
Click the relevant product then click Create Case.
Enter a brief description of the issue then click Next.
Enter a detailed description, select the product area and business impact.
Upload any attachments to help our team of engineers to resolve your query. If you have an error message, upload a screenshot of this.
Once you complete all options, select Raise A Case Online. This creates an online case that's assigned to one of our support engineers. Once the case has been assigned to an engineer, they'll respond to your case.