Before raising a case, don't forget to check our Help Centre as we have many articles to help you.
From time to time we recognise that you may still require support from our team of engineers. As long as you're a named support contact for your organisation you can raise new support cases. For more information on support contacts, please visit the dedicated page by clicking the Success plans in the left-hand menu in MyAccess portal.
If you still need to raise a case, follow the steps below.
Raise a support case in MyAccess
In MyAccess, under Need Help? click Ask a question.
Click Select a product.
Select Access Practice SE.
Enter a brief description of the issue then click Next.
Enter a detailed description, select the product area and business impact.
Upload any attachments to help our team of engineers to resolve your query. If you have an error message, upload a screenshot of this.
Once you complete all options, select Raise A Case Online. This creates an online case that's assigned to one of our support engineers. Once the case has been assigned to an engineer, they'll respond to your case.
Our Account Support experience
If you have queries about your account or contract with The Access Group, you can use our Account Support experience for support on a range of topics, including:
Obtaining invoices and account statements.
Making remittances.
Understanding the account reconciliation process.
Setting up a direct debit.
Managing purchase orders and invoices.
Requesting company name changes.
Updating addresses or contact details.